LEGAL
Refund & Return Policy
Effective date: September 2026
This policy is provided as a clear description of our actual return practices and is not a substitute for independent legal advice.
Our 30-Day Return Policy
We want you to love what you ordered. If you're not satisfied, you may return most items within 30 days of delivery for a refund to your original payment method.
Custom and Personalized Items
Unlike many handmade shops, we're able to accept returns on personalized and engraved items too — including cutting boards with custom engraving. Because these are wood products, they can often be sanded and refinished, so a change of heart doesn't have to mean the item goes to waste. The same 30-day window applies.
Condition of Returned Items
Returned items should be free of damage beyond normal handling. Since many of our products can be refinished, we're able to be more flexible here than a typical retailer — but items returned in clearly abused or heavily damaged condition may not be eligible for a full refund.
Who Pays Return Shipping
For standard returns (a change of mind, sizing, or similar), the customer is responsible for return shipping costs. If an item arrives damaged or defective, or if we made an error with your order, please contact us first — we will make it right and will not ask you to cover the cost of returning it.
How to Start a Return
Email us at Ashley@cornerbarr.com with your order number and the reason for your return. We'll respond with instructions on where to send your item.
Refund Processing
Once we receive your returned item, we'll inspect it and process your refund to your original payment method through PayPal, typically within 5–10 business days. You'll receive an email confirmation once your refund has been issued.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please email us within 30 days of delivery with a description (and, if possible, a photo) of the issue. We will replace the item or issue a full refund, including any shipping costs, at no cost to you.
Order Cancellations
You may cancel an order for a full refund any time before it ships. Because fully custom, made-from-scratch orders begin production quickly, we may not be able to cancel or modify these once work has started — please contact us as soon as possible if you need to make a change.
Shipping Timeframes
Fully custom, made-from-scratch orders where you provide your own design ship within approximately two weeks of your order. All other orders ship within 30 days, unless a different timeframe is noted on the product page. If we're ever unable to meet this timeframe, we'll contact you with the option to cancel for a full refund.
Questions?
We're happy to help. Reach us any time at Ashley@cornerbarr.com.